Jordan Sangalang

Tag: Canadian interpreting services

  • Accessibility and Reconciliation: Ensuring Communication Access Across Government, Provincial, Municipal & Crown Services

    Accessibility and Reconciliation: Ensuring Communication Access Across Government, Provincial, Municipal & Crown Services

    National Day for Truth and Reconciliation invites reflection on history, responsibility, and the ongoing work of building more respectful and inclusive public institutions.

    Part of that work includes ensuring that government, provincial, municipal, and Crown services are genuinely accessible to everyone who needs them — including Deaf, hard-of-hearing, and DeafBlind people who use ASL or LSQ.

    Communication access is not separate from inclusion. It is one of the practical ways public services demonstrate respect and remove barriers.

    Access That Depends on Timing Is Incomplete

    Many public-sector organizations have made clear commitments to accessibility. Policies exist. Scheduled interpreting is arranged for planned meetings and events. Training and awareness efforts continue.

    Yet unplanned interactions remain common across service counters, intake processes, and client channels. When a Deaf or hard-of-hearing person needs to communicate and no interpreter is immediately available, access becomes conditional. Waiting, rescheduling, written notes, or informal assistance often follow.

    In those moments, the gap between commitment and delivery is visible. Equitable service requires more than good intentions — it requires the ability to respond in real time.

    Making Communication Access Immediate

    On-demand video remote interpreting (VRI) provides a practical way to close that gap.

    With a platform such as Asign On, staff across federal, provincial, municipal, and Crown channels can connect to a qualified ASL or LSQ interpreter within seconds from a laptop, tablet, or mobile device. No advance booking is required. Communication begins face to face, in the language the person uses.

    This capability does not replace scheduled interpreting. It complements it. Planned support covers known needs. On-demand access covers the moments that cannot be anticipated — the moments that define much of day-to-day public service.

    Why This Matters for Inclusive Public Services

    When ASL and LSQ interpreting is available instantly:

    • Citizens and clients can access services without unnecessary delay or workarounds
    • Front-line staff have a clear, reliable option instead of improvising
    • Service delivery remains more consistent across locations and shifts
    • Accessibility commitments move from policy into everyday operations

    Removing communication barriers is one concrete expression of respect. It supports the broader goal of public services that work equitably for the people they are meant to serve.

    A Practical Step Forward

    Reflection is important. Action makes the difference.

    One clear question helps assess current readiness:

    If a Deaf or hard-of-hearing person needed an ASL or LSQ interpreter right now in one of your service channels, how quickly could your team provide one?

    If the answer involves waiting or incomplete alternatives, the opportunity to strengthen access is immediate.

    Ensuring communication access across government, provincial, municipal, and Crown services is practical, achievable, and aligned with the ongoing work of building more inclusive institutions.

    Visit asign.ca to explore how on-demand interpreting can support your service channels, or reach out to discuss a practical next step for your team.

    Respect is shown in many ways. One of them is making sure people can communicate when they need to.

  • From Awareness to Action: Making ASL and LSQ Available Instantly Across Government and Crown Corporation Channels

    From Awareness to Action: Making ASL and LSQ Available Instantly Across Government and Crown Corporation Channels

    Awareness of sign language rights and Deaf community needs continues to grow across Canada. International Day of Sign Languages and the International Week of Deaf People bring important visibility each September. Statements of support appear. Flags are raised. Conversations happen.

    The real test comes afterward: when a citizen or client needs to communicate through ASL or LSQ in a government or Crown corporation channel — and needs it right now.

    Awareness alone does not create access. Action does.

    The Gap Between Awareness and Access

    Many provincial, federal, municipal, and Crown organizations have made clear commitments to accessibility. Policies exist. Training occurs. Scheduled interpreting is arranged for planned meetings and events.

    Yet the unplanned moment remains a frequent point of failure. A walk-in at a service counter. An urgent inquiry. An intake process that cannot wait. In these situations, the absence of an immediately available interpreter turns awareness into delay.

    Clients wait. Staff improvise. Interactions are postponed or left incomplete. The gap between stated values and lived experience becomes visible.

    Turning Awareness into Instant Access

    On-demand video remote interpreting (VRI) closes that gap.

    With a platform such as Asign On, staff across government and Crown channels can connect to a qualified ASL or LSQ interpreter within seconds from a laptop, tablet, or mobile device. No advance booking is required. Communication begins in real time, face to face, in the language the client uses.

    This capability does not replace scheduled interpreting. It completes the picture. Planned support covers known needs. On-demand access covers the moments that cannot be anticipated — the moments that define much of day-to-day public service.

    What Instant Access Looks Like in Practice

    When on-demand ASL and LSQ interpreting is available across channels:

    • Service counters can respond immediately instead of asking clients to return
    • Intake and inquiry processes continue without interruption
    • Staff across locations and shifts have a consistent, reliable option
    • Accessibility commitments move from policy documents into operational reality

    The result is practical inclusion. Clients experience dignity and efficiency. Organizations reduce friction, complaints, and rework. Awareness becomes measurable action.

    A Clear Step for Government and Crown Teams

    Awareness campaigns create important visibility. The next step is ensuring that visibility translates into capability.

    One practical question helps assess readiness:

    If a Deaf or hard-of-hearing client needed an ASL or LSQ interpreter right now in one of your service channels, how quickly could your team provide one?

    If the answer involves waiting or workarounds, the path from awareness to action is still incomplete.

    Making ASL and LSQ available instantly is no longer a future aspiration. It is an operational choice available today.

    Visit asign.ca to explore how on-demand interpreting can support your government or Crown channels, or reach out to discuss a practical next step for your team.

    Awareness opens the door. Instant access walks through it.

  • Scheduled Interpreting vs. On-Demand VRI: Building a Practical Hybrid Model for Public-Sector Teams

    Scheduled Interpreting vs. On-Demand VRI: Building a Practical Hybrid Model for Public-Sector Teams

    Public-sector teams in provincial, municipal, and Crown organizations often face a practical question: should we rely on scheduled interpreting or invest in on-demand video remote interpreting (VRI)?

    The most effective answer is rarely either/or. It is both — used intentionally as a hybrid model that matches how public services actually operate.

    Understanding the Two Approaches

    Scheduled interpreting is planned in advance. It works well when the date, time, location, and duration are known. Common uses include formal meetings, hearings, training sessions, scheduled appointments, and events where an interpreter can be booked days or weeks ahead. It allows for preparation, subject-matter briefing, and in-person or remote delivery as needed.

    On-demand VRI is built for the opposite situation: the moment when communication is needed immediately and no interpreter has been arranged. A staff member connects through a platform, is matched with a qualified ASL or LSQ interpreter within seconds, and communication begins in real time. No booking lead time is required.

    Each approach solves a different problem. Treating them as interchangeable creates gaps. Treating them as complementary closes those gaps.

    Where Scheduled Interpreting Excels

    Scheduled services remain essential for:

    • Formal or high-stakes meetings that benefit from preparation
    • Longer sessions where continuity and context matter
    • Situations requiring in-person presence
    • Events or appointments with predictable timing

    In these cases, advance booking supports quality, consistency, and logistical planning.

    Where On-Demand VRI Fills the Gap

    Public-facing environments regularly produce unplanned needs:

    • A citizen walks into a service counter with an urgent question
    • An intake process begins and a communication barrier appears
    • A last-minute discussion or drop-in request requires immediate access
    • Staff on different shifts or in different locations encounter the same barrier

    Scheduled interpreting cannot respond in these moments. On-demand VRI can. Platforms such as Asign On allow teams to connect to professional ASL or LSQ interpreters in seconds from a laptop, tablet, or mobile device — keeping the interaction moving without rescheduling or relying on incomplete workarounds.

    Building a Practical Hybrid Model

    A hybrid approach assigns each method to the situations it handles best:

    • Use scheduled interpreting for known, planned interactions
    • Use on-demand VRI for unplanned, immediate needs
    • Maintain clear internal guidance so staff know which option to use and when
    • Ensure both services meet the same professional standards (qualified interpreters, appropriate security clearances where required, and cultural competence)

    This model reduces friction for clients, lowers pressure on front-line staff, and strengthens alignment with accessibility commitments across provincial, municipal, and Crown operations.

    Why the Hybrid Model Matters

    Many public-sector teams already have strong scheduled interpreting arrangements. The remaining gap is almost always the unplanned moment — the interaction that arrives without notice. Closing that gap does not require replacing existing services. It requires adding the capability to respond in real time.

    When both scheduled and on-demand options are available and clearly understood, accessibility becomes consistent rather than conditional on whether someone remembered to book ahead.

    Next Steps for Public-Sector Teams

    Review a recent period of service interactions and identify how often communication needs arose without advance notice. Those instances point directly to where on-demand VRI can add value.

    A practical hybrid model is not theoretical. It is a working combination of planned support and immediate access that reflects the reality of public service delivery.

    Visit asign.ca to learn how on-demand ASL and LSQ interpreting can complement your existing scheduled services, or reach out to discuss a hybrid approach tailored to your team’s operations.

    Clear roles for each method. Better access in every moment that matters.

  • No Interpreter Available Right Now? Here’s What Actually Happens — and How to Fix It

    No Interpreter Available Right Now? Here’s What Actually Happens — and How to Fix It

    A Deaf or hard-of-hearing person needs to communicate immediately. No interpreter has been booked.

    What happens next is rarely ideal — and it is more common than many organizations admit.

    What Actually Happens

    When no interpreter is available in the moment, the interaction typically follows one of these paths:

    • Staff attempt to communicate through written notes, gestures, or lip-reading
    • The person is asked to wait while someone tries to locate an interpreter
    • The conversation or appointment is postponed to another day
    • A family member or companion is asked to interpret informally
    • The interaction ends incompletely or is abandoned

    Each of these responses creates real consequences. The individual experiences delayed or reduced access to information and services. Staff face added pressure and uncertainty. The organization risks complaints, repeated work, and a visible gap between its accessibility commitments and day-to-day delivery.

    These situations arise regularly in service counters, intake processes, workplaces, and any environment where communication needs cannot always be predicted in advance — including provincial, municipal, and Crown settings.

    Why Scheduled Interpreting Alone Leaves a Gap

    Scheduled interpreting is valuable and necessary for planned meetings, appointments, and events. It allows time for preparation and ensures professional support when timing is known.

    It does not solve the unplanned moment. When the only option requires advance booking, accessibility becomes dependent on whether someone anticipated the need. In fast-moving or walk-in environments, that dependency regularly fails.

    The result is a structural shortfall: communication access exists on paper, yet barriers appear the instant an unexpected need arises.

    The Direct Fix: On-Demand Access

    On-demand video remote interpreting (VRI) closes this gap.

    With a platform such as Asign On, a staff member can connect to a qualified ASL or LSQ interpreter within seconds using a laptop, tablet, or mobile device. There is no scheduling delay and no requirement to reschedule the person in front of them.

    The steps are straightforward:

    1. Open the platform and request an interpreter
    2. Match with a professional ASL or LSQ interpreter
    3. Communicate in real time, face to face

    The conversation continues without interruption, accuracy is maintained, and the person’s right to accessible communication is respected in the moment it is needed.

    What Changes When On-Demand Is Available

    Organizations that add on-demand capability typically see:

    • Faster resolution of interactions that would otherwise stall
    • Reduced reliance on incomplete or informal communication methods
    • Greater consistency across locations, shifts, and teams
    • Stronger alignment with accessibility expectations and human rights standards
    • A practical complement to existing scheduled and in-person interpreting services

    On-demand VRI does not replace planned interpreting. It fills the critical space between planned support and real-time need.

    A Clear Question to Ask

    Every organization can test its current readiness with one practical question:

    If a Deaf person needed an interpreter right now, how long would it take to provide one?

    If the honest answer involves waiting, rescheduling, or workarounds, the gap is clear — and solvable.

    Real accessibility is measured in the moments that cannot be planned. Closing the “no interpreter available right now” gap is one of the most immediate and effective steps an organization can take.

    Visit asign.ca to see how on-demand ASL and LSQ interpreting works, or reach out to discuss a solution that fits your operational reality.

    Access when it is needed — not only when it was scheduled.

  • No Interpreter Available Right Now? What Happens in Provincial, Municipal & Crown Settings — and How to Fix It

    No Interpreter Available Right Now? What Happens in Provincial, Municipal & Crown Settings — and How to Fix It

    A Deaf or hard-of-hearing client arrives at a provincial service counter, a municipal intake desk, or a Crown corporation customer service point. They need clear communication immediately. No interpreter has been booked.

    What happens next is often predictable — and avoidable.

    What Typically Happens

    In many provincial, municipal, and Crown settings, the response follows a familiar pattern:

    • Staff attempt to communicate through written notes or gestures
    • The client is asked to wait while someone tries to locate an interpreter
    • An appointment is rescheduled for another day
    • A family member or companion is asked to interpret informally
    • The interaction is cut short or left incomplete

    Each of these workarounds creates friction. The client experiences delayed or incomplete access to services. Staff face added pressure and uncertainty. The organization risks complaints, rework, and a gap between its accessibility commitments and actual delivery.

    These situations are not rare. Public-facing roles in government and Crown corporations regularly involve unplanned interactions — drop-ins, urgent inquiries, intake processes, and last-minute needs that cannot be scheduled in advance.

    Why Scheduled Interpreting Alone Is Not Enough

    Scheduled interpreting remains essential for planned meetings, hearings, and appointments. It does not, however, solve the “right now” problem.

    When the only available option requires advance booking, accessibility becomes conditional on timing. In high-volume or walk-in environments, that condition is frequently unmet. The result is a structural gap: services are designed to be accessible in theory, yet communication barriers appear the moment an unexpected need arises.

    The Practical Fix: On-Demand Access

    On-demand video remote interpreting (VRI) directly addresses this gap.

    With a platform such as Asign On, staff can connect to a qualified ASL or LSQ interpreter within seconds using a laptop, tablet, or mobile device. There is no scheduling delay, no call centre queue, and no requirement to reschedule the client.

    The process is simple:

    1. Open the platform and request an interpreter
    2. Match with a professional ASL or LSQ interpreter
    3. Communicate in real time, face to face

    This approach keeps the interaction moving, preserves accuracy, and respects the client’s right to accessible communication in the moment it is needed.

    Benefits for Provincial, Municipal & Crown Teams

    On-demand VRI supports public-sector realities in several practical ways:

    • Faster resolution at counters and service points
    • Reduced reliance on informal or incomplete communication methods
    • Greater consistency across locations, shifts, and departments
    • Better alignment with accessibility standards and human rights expectations
    • A flexible complement to existing scheduled and in-person interpreting arrangements

    It does not replace planned interpreting services. It fills the critical space between them — the unplanned moments that define much of day-to-day public service delivery.

    Moving from Gap to Solution

    The question for any provincial, municipal, or Crown organization is straightforward:

    When a Deaf client needs an interpreter right now, how quickly can your team provide one?

    If the current answer involves waiting, rescheduling, or workarounds, on-demand access offers a clear and immediate improvement.

    Real accessibility is measured in the moments that cannot be planned. Closing the “no interpreter available right now” gap is one of the most practical steps public-sector teams can take.

    Visit asign.ca to explore how on-demand ASL and LSQ interpreting can support your service delivery, or reach out to discuss a solution tailored to your operational needs.

    No pressure — just a practical way to make access available when it matters most.

  • First Week Back for Government & Crown Teams: Why On-Demand VRI Matters More Than Ever

    First Week Back for Government & Crown Teams: Why On-Demand VRI Matters More Than Ever

    The first week back after summer vacation is rarely quiet for government and Crown corporation teams. Inboxes are full, service counters are busy again, and the volume of citizen and client interactions rises quickly.

    In the middle of that return-to-work rush, one recurring challenge reappears: a Deaf or hard-of-hearing person needs to communicate right now — and no interpreter has been booked.

    The Reality of the First Week Back

    Provincial, federal, municipal, and Crown teams often face a surge of unplanned or semi-planned interactions as operations resume:

    • Walk-in clients at service counters
    • Urgent intake or inquiry processes
    • Last-minute meetings or follow-ups that could not be fully arranged before the break
    • Staff covering for colleagues still transitioning back

    Scheduled interpreting remains essential for known appointments. It does not, however, cover the sudden communication needs that arise when volumes increase and calendars are still settling. When the only available option requires advance booking, waiting, rescheduling, or incomplete workarounds become the default response.

    Why On-Demand Access Becomes Critical Now

    On-demand video remote interpreting (VRI) is designed precisely for these moments.

    With a platform such as Asign On, staff can connect to a qualified ASL or LSQ interpreter within seconds from a laptop, tablet, or mobile device. There is no need to wait for availability, rearrange the client’s day, or rely on written notes or informal assistance.

    The process is simple and immediate:

    1. Open the platform and request an interpreter
    2. Match with a professional ASL or LSQ interpreter
    3. Communicate in real time, face to face

    This capability keeps service moving during the high-pressure first weeks of the fall season and prevents small delays from becoming larger operational or accessibility issues.

    Practical Benefits for Government and Crown Operations

    Adding on-demand VRI alongside existing scheduled services delivers clear advantages during the return-to-work period and beyond:

    • Faster resolution at counters and service points when volumes are high
    • Reduced backlog created by postponed or incomplete interactions
    • Greater consistency across teams, locations, and shifts that are still re-establishing routines
    • Stronger alignment with accessibility commitments at a time when public expectations are also rising
    • A flexible tool that complements, rather than replaces, planned interpreting arrangements

    The result is a more resilient service model — one that can handle both the scheduled work that was planned before the break and the unplanned needs that inevitably appear once operations resume.

    A Timely Question for the First Week Back

    As teams settle into regular operations again, one practical question is worth asking:

    If a Deaf client needed an interpreter today with no advance notice, how quickly could your team provide one?

    If the current answer involves delay or workarounds, the first week back is an ideal time to close that gap.

    Real accessibility is tested most clearly when demand rises and routines are still forming. On-demand access ensures that communication does not become another item left waiting on the to-do list.

    Visit asign.ca to see how on-demand ASL and LSQ interpreting can support your government or Crown team this fall, or reach out to discuss a practical solution for your operations.

    Ready when your clients are — not only when the calendar allows.

  • September Reality Check: When a Deaf Client Walks Into a Provincial or Municipal Counter and There’s No Interpreter Booked

    September Reality Check: When a Deaf Client Walks Into a Provincial or Municipal Counter and There’s No Interpreter Booked

    It’s early September. Accessibility leads and front-line managers across provincial and municipal offices are returning from vacation. Inboxes are full, service counters are busy again, and the first unexpected situation of the fall is already walking through the door.

    A Deaf client arrives at a provincial service counter or municipal intake desk. They need help right now. There is no interpreter booked.

    What happens next?

    Too often, the client is asked to wait, come back another day, or try to communicate through written notes or family members. The interaction becomes delayed, incomplete, or abandoned. For the organization, it creates frustration, potential complaints, and a clear gap between accessibility commitments and real-time delivery.

    This scenario is common — and entirely preventable.

    The Reality of Unplanned Interactions

    Provincial and municipal services are full of moments that cannot be scheduled in advance:

    • A citizen drops in with an urgent question about benefits, permits, or housing
    • An intake process begins and communication barriers appear immediately
    • A last-minute appointment or counter interaction requires clear, accurate exchange

    Scheduled interpreting works well when timing is known. It does not solve the “right now” problem. When the only option is to wait for an available interpreter or reschedule, accessibility becomes conditional.

    What On-Demand Access Changes

    On-demand video remote interpreting (VRI) closes that gap.

    With a platform like Asign On, staff can connect to a qualified ASL or LSQ interpreter in seconds from a laptop, tablet, or mobile device. No advance booking. No waiting for availability. No barriers between the client and the information or service they need.

    The process is straightforward:

    1. Connect to the platform
    2. Match with a professional interpreter
    3. Communicate in real time, face to face

    The result is immediate, equitable access — exactly when it is needed.

    Why This Matters for Provincial and Municipal Teams

    Public-facing teams carry a dual responsibility: deliver services efficiently and uphold accessibility standards. When communication fails in the moment, both goals are compromised.

    On-demand VRI supports:

    • Faster resolution at service counters
    • Reduced need for clients to return or rely on informal workarounds
    • Consistent access across locations and shifts
    • Alignment with accessibility policies and human rights expectations

    It complements existing scheduled and in-person interpreting rather than replacing them. Together they form a practical hybrid approach that matches how provincial and municipal services actually operate.

    A Simple September Action

    As teams settle back into regular operations this month, it is worth asking one practical question:

    If a Deaf client walked into your counter or office today and needed an interpreter immediately, how long would it take to provide one?

    If the answer involves waiting, rescheduling, or written notes, on-demand access is the missing piece.

    Real accessibility is not only about having policies and booked appointments. It is about being ready for the moments that cannot be planned.

    Visit asign.ca to learn how on-demand ASL and LSQ interpreting can support your provincial or municipal service delivery — or reach out to discuss what a practical solution looks like for your team.

    No pressure. Just a clearer path to access that works in real time.

  • Real Accessibility Starts with the Right Communication Solutions

    Accessibility isn’t a checkbox. It’s about dignity — making sure no one gets left out because the information or conversation wasn’t available in their language.

    At Asign Inc., we help organizations across Canada communicate clearly and equitably with Deaf, hard-of-hearing, and DeafBlind communities through professional sign language interpreting and translation.

    Our Core Services

    We offer two primary services designed to fit how organizations actually work.

    Asign On is our video remote interpreting (VRI) platform built for on-demand access. When an ASL or LSQ interpreter is needed right now — not tomorrow or next week — Asign On connects you in seconds. No scheduling. No waiting. No barriers. Open the platform, connect, and start communicating. It’s the fastest way to support Deaf or hard-of-hearing customers, employees, or clients in the moment.

    We also provide scheduled interpreting, both in-person and remote, for situations where timing and location are known in advance. For written or pre-recorded content, our translation services convert English into ASL and French into LSQ with accuracy and cultural respect.

    Whether the need is immediate, planned, in-person, remote, or content-based, we design communication solutions that match real operational realities.

    Who We Work With

    Our clients span financial services, government, transportation, corporate environments, and many other sectors. Every industry has its own terminology, regulatory requirements, and communication challenges. Our interpreters develop subject-matter expertise specific to each client’s context so they arrive prepared and effective.

    If an organization needs to communicate with Deaf, hard-of-hearing, or DeafBlind Canadians, we build the solution around that specific environment.

    Who This Serves

    The work reaches Deaf, hard-of-hearing, and DeafBlind communities across Canada in both ASL and LSQ. Whether someone is accessing a service, participating in a meeting, or engaging with content, professional interpreting and translation make the experience equitable.

    Why Organizations Choose Asign Inc.

    We have provided interpreting and translation services since 1997 — nearly three decades of specialized expertise. We hold certifications with the International Organization for Standardization (ISO) and the Canadian Language Industry Association (CLIA). We are also certified as a Women’s Business Enterprise through WBE Canada and WeConnect International.

    Our interpreters operate at a high professional standard. Many hold security clearances ranging from Reliability to Top Secret and participate in ongoing professional development and mentorship.

    As a Canadian-owned and Canadian-led company, we understand the bilingual English-French landscape, provincial regulatory environments, and the practical needs of organizations operating nationwide. Beyond that, we remain deeply connected to the Deaf community — its language, culture, and diversity. That connection forms the foundation of our work.

    Trust and Fit

    When organizations invest in accessibility, they need partners who understand the stakes and deliver proven capability. Certifications, experience, and a consistent track record matter. The goal is never a generic package — it is a solution shaped around actual needs, goals, and audiences.

    Next Steps

    If your organization is exploring on-demand interpreting, scheduled support, or content translation, reach out. We can discuss your specific requirements and determine the best fit — with no pressure.

    Visit asign.ca to learn more or start the conversation.

    Accessible, on-demand sign language solutions that work in real time and respect cultural nuance are within reach.

  • Building Real Accessibility: On-Demand Interpreting, Trusted Expertise, and Solutions That Fit

    I’ve spent my career in the space where accessibility meets business. What drives me is simple: every time an organization becomes more accessible, real people get better access to healthcare, education, government services, and opportunities they didn’t have before. That’s not just a mission statement — it’s something I’ve seen happen.

    What We Do at Asign Inc.

    We provide two core services across Canada. Let me start with the one that changes how organizations think about accessibility.

    Asign On is our video remote interpreting platform. This is on-demand VRI. If a client needs an ASL or LSQ interpreter right now — not tomorrow, not next week — Asign On makes that happen in seconds. No scheduling. No waiting. No barriers. You open the platform, you connect, and you’re communicating. It’s the fastest way to connect with Deaf or hard-of-hearing customers, employees, or clients.

    We also offer scheduled interpreting — both in-person and remote — when you know exactly when and where you need support. And for organizations with written or pre-recorded content, we provide translation services from English into ASL and from French into LSQ.

    Whether it’s on-demand, scheduled, in-person, remote, or translation, we build a communication solution that fits how you actually work.

    Who We Work With

    Our clients come from across sectors — financial services, government, transportation, corporate, and beyond. If your organization needs to communicate with Deaf, hard-of-hearing, or DeafBlind Canadians, we’ll build a solution that fits your specific context.

    Every sector has its own terminology, its own regulatory environment, and its own communication challenges. Our interpreters become subject matter experts on your business — so when they show up, they already understand your world.

    Who This Reaches — and Why It Matters

    This work reaches the Deaf, hard-of-hearing, and DeafBlind communities across Canada, in both ASL and LSQ. Whether someone is accessing a service, sitting in a meeting, or watching your content, our interpreting and translation work is what makes that experience equitable.

    Accessibility isn’t a checkbox. It’s about dignity. It’s about making sure no one gets left out because the information wasn’t available in their language.

    Why Organizations Choose Asign Inc.

    We’ve been doing this since 1997 — nearly three decades of interpreting and translation expertise. We’re certified with the International Standards Organization (ISO) and the Canadian Language Industry Association (CLIA). We’re also certified as a Women’s Business Enterprise with WBE Canada and WeConnect International.

    Our interpreters are professionals at the highest level. They carry security clearances ranging from Reliability to Top Secret. They receive ongoing professional development and mentorship. When you work with us, you’re getting interpreters who are continuously learning and improving.

    We’re Canadian-owned and Canadian-led. We understand the Canadian landscape: the bilingual English-French context, the regulatory environment, and the unique needs of organizations operating across provinces. More than that — we’re community-driven. We’re deeply connected to the Deaf community. Its language. Its culture. Its diversity. That connection isn’t an afterthought — it’s the foundation of everything we do.

    Trust Matters

    When you’re hiring someone to make your organization accessible, you need to know they understand the stakes. You need the certifications, the experience, and the track record. Asign Inc. has them. The goal is always the same: the right solution for your actual needs — not a one-size-fits-all package.

    Where Do We Start?

    If you’re thinking about next steps, reach out. Let’s have a conversation about what your organization needs. No pressure. We’ll talk about your goals, your audience, and whether Asign Inc. is the right fit.

    Visit asign.ca to learn more, or get in touch directly.

    Need accessible, on-demand sign language solutions for your organization? Let’s talk.

  • On-Demand Sign Language Access

    How Asign On and Translation Services Remove Communication Barriers

    What happens when a Deaf customer needs help right now — and there’s no interpreter booked? Too often, they wait. They get turned away. They come back another day. That shouldn’t be the reality of accessibility in 2026.

    I’m going to show you how on-demand sign language access changes everything.

    What Is Asign On?

    Asign On is our video remote interpreting (VRI) platform. It’s built for the moments when you need an interpreter immediately.

    When a Deaf or hard-of-hearing person needs to communicate, they shouldn’t have to plan their day around it. Asign On puts an ASL or LSQ interpreter within reach — on demand. In seconds. Not tomorrow. Not next week. Right now.

    How Asign On Works

    It’s simple.

    You connect to the platform from a laptop, tablet, or mobile device. You’re matched with a qualified ASL or LSQ interpreter. And within seconds, you’re communicating — face to face, in real time, in the other person’s language.

    There’s no complex scheduling. No call center. No barriers. Just a clear connection between your organization and the Deaf, hard-of-hearing, or DeafBlind person you’re serving.

    Real Situations Where Asign On Fits

    Where does Asign On actually make a difference? Here are common examples:

    • A Deaf customer walks into your store or service counter with a question — Asign On connects you instantly.
    • A client needs to communicate with a receptionist or intake staff — Asign On is there.
    • An employee who is Deaf needs to jump on a last-minute call with their manager — Asign On bridges that gap.

    Any time someone needs to communicate and there’s no interpreter scheduled — that’s the moment Asign On is built for.

    Translation Services: Reaching People Beyond the Moment

    Asign On bridges the communication barrier in real time. But what about your content? That’s where our translation services come in.

    We translate written and pre-recorded material from English into ASL, and from French into LSQ. This includes training videos, corporate communications, government documents, scripts, and marketing content.

    The goal is simple: your message — delivered accurately and culturally, in the language your Deaf audience actually uses.

    Why Both Services Matter

    Asign On makes sure no one is ever stuck in the moment. Translation makes sure your prepared content reaches everyone, accurately and with respect for the culture and nuance of sign language.

    Together, they mean one thing: your organization can communicate with the Deaf community — whether it’s happening in the next five seconds, or in the content you release next month.

    Ready to Explore the Right Fit?

    If you’re wondering whether Asign On or our translation services fit your organization, let’s find out together.

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